After the train chaos over the weekend, which affected thousands of passengers due to derailment of a high-speed train in the tunnel between Atocha and ChamartÃnand for the presence of a man who tried to jump onto the tracks from a bridgethis Monday everything seems to return to normal. Now, the more than 16,900 travelers affected during the weekend can claim the price of the ticket, accommodation or food, in accordance with European regulations and the companies’ codes of conduct.
Ticket refund
Renfe points out on its website that will refund 100% of the ticket when there is a delay of more than 90 minutes and 50% when there is a delay equal to or greater than 60 minutes. This corresponds to the commercial services of AVE, Avlo, Alvia, Euromed, Intercity and Long Distance trains
In the specific case of Media Distancia trains, the company indicates that sIf the delay is more than 15 minutes, 25% will be refunded.; 50% if the delay is more than 30 minutes, and 100% if the delay is more than 60 minutes.
To request compensation, 24 hours must pass from the arrival of the train and customers have a maximum of three months from the date of travel to request compensation. To do it from Renfe, you can use the website and it is necessary to have the ticket number.
Alternatives
If, on the other hand, the traveler wishes, they have the right to travel by an alternative route on a date that suits them. Thus, if within 100 minutes (1 hour and 40 minutes) after the scheduled departure of the train the company does not offer an alternative solution, The traveler has the right to purchase a trip through another means or company and have this company reimburse him/her the costs derived from it.
Hotels, events, transportation, concerts…
European regulations indicate that if the delay is more than 60 minutes, in addition to offering free meals and snacks to an extent appropriate to the waiting time, the railway company must take charge of the costs. accommodation expenses if the passenger requires a stay of one or more nights and transportation from the station to the location in question. This service could be limited to a maximum of three nights.
In addition to compensation, Facua remembers that users also have the right to claim other damages caused by the delay, although this must be assessed by the company on a case-by-case basis. Here they could enter event tickets, or other commitments who may have been affected by the train delay.
