“Once I get my money back I’m switching to a different bank. This is beyond just a simple apology,” another reply on X read.
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It is currently unclear how many people have been affected by the issue, and how it was originally caused.
This incident comes days after the Commonwealth Bank apologised and agreed to pay $7.5 million on Thursday, after sending 170 million emails that breached Australian anti-spam laws.
The marketing messages sent to CBA customers between November 2022 and April 2024 breached the Spam Act 2003 because they did not include a way to unsubscribe, the Australian Communications and Media Authority said.
A total of 34 million messages were sent to people who had either not consented or who had withdrawn their consent to receive such messages, the authority said.
During the week, Westpac and St George customers faced three consecutive days of interruptions to their online and mobile banking services.
“We’re aware that customers are experiencing further issues accessing online and mobile banking,” said a statement from Westpac on X. “Our teams are currently working to fix the issue.”
The outages stopped Westpac customers from seeing their account information online, and caused issues when trying to transfer funds between accounts.
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