While in the past defective Apple devices were simply exchanged for new or refurbished hardware, the US manufacturer is now increasingly focusing on on-site repairs to underline its green image. A self-repair is also an option for many Apple users. To the annoyance of customers, however, things don’t always run smoothly here. Due to the ongoing delivery bottlenecks for various chips and other components, not all Apple stores and repair service providers can be supplied with a sufficiently large stock.
Delays in Germany just a matter of time?
Especially the imported goods from the Far East are a long time coming. Like the colleagues from MacRumors report, customers have to wait up to two months for various components to be delivered – for example for a new display for the 16-inch Apple MacBook Pro. Older or manually configured devices are also at a disadvantage. The procurement of suitable batteries, keyboards and housings is particularly faltering. So far, the problem seems to be limited primarily to the United States, although the global supply bottlenecks could also ensure that Apple is facing a shortage of spare parts for iPhones, iPads and Macs. Depending on the hardware damage, affected customers are sent home with defective but still reasonably functional devices in order to avoid long periods of storage in the repair depots. A notification is sent to customers as soon as the appropriate spare parts have been delivered and a repair can take place.
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